Shipping policy
We are closed on Saturdays, Sundays, and holidays.
Therefore, product shipping and inquiries will be handled after the holidays.
Thank you for your understanding.
【Domestic/Japan】
It will be shipped by click post.
It usually takes about 2-3 days to arrive, but in rare cases it may take up to a week.
Also, we do not provide tracking numbers, so if you would like one, please contact us at pono.accessory@gmail.com.
A mailing cost is ¥185 nationwide.
About entering the shipping address,
* Currently, there are many mistakes in the shipping address.
If there is any input mistake,
Please let us know as soon as possible by emailing pono.accessory@gmail.com.
Please note that a handling fee of 330 yen (including tax and re-delivery fee) will be charged for resending if the address is incorrect or the delivery period has passed.
Please double check that the shipping address is correct before placing your order.
[Overseas]
Delivery by Japan Post ( delivery time: 1 to 3 weeks) . The shipping cost and the number of days required for delivery vary depending on the region.
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Delivery charge
Orders for 1 to 4 items:
Asia,: Shipping fee ¥1000 *
Oceania, Canada, Central America, Middle East, Europe, South America, Africa, United States (including overseas territories such as Guam): Shipping fee ¥ 1500 *
*Description in Japanese Yen. The final price including shipping will be displayed on the checkout page.
Orders of 5 items or more:
Worldwide free shipping
However, we cannot accept orders over 2kg.
If you have any questions, please contact pono.accessory@gmail.com .
Shipping Policy
TENCA Corporation (hereinafter referred to as "the Company") Regarding the delivery of products, the delivery policy (hereinafter referred to as "this policy") is as follows. ) is determined. This policy stipulates the rules for the delivery of goods by entrusting transportation to a delivery company.
Shipping Fee
The customer shall pay the prescribed delivery fee specified by the Company as follows. However, this does not apply if we specifically set the shipping fee to be free.
Delays, damage, etc. by delivery companies
１ The Company shall not be liable for delivery delays or damage to products due to reasons attributable to the delivery company.
２ In the event of a trouble or dispute with the delivery company, the customer shall resolve it at the customer's responsibility and expense, and the Company shall not be obliged to be involved in any such trouble or dispute.
What to do if the delivery is not completed
If the Company is unable to complete the delivery of the product for any reason, the Company shall collect the product and pay the costs required for the collection (including consignment fees to the delivery company, etc.). and the Company may cancel the contract regarding the product at its discretion.